Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery
We ship worldwide.
| Shipping Method | Cost | Delivery Time | Availability |
|---|---|---|---|
| Standard Shipping | $8.99 USD | 10 business days | All orders |
| Express Shipping | $19.99 USD | 7 business days | All orders |
| Free Shipping | Free | 15 business days | Orders over $150 USD |
- Orders under $150 USD may choose between Standard Shipping ($8.99) and Express Shipping ($19.99) .
- Once your order total reaches $200 USD or above, Free Shipping becomes available as a third option at checkout.
- All delivery times are estimates and begin from the date of shipment, not the date of order.
- Business days refer to Monday through Friday, excluding public holidays.
- Delivery times may vary depending on your location and local customs processing.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to become available.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.
Shipping Restrictions
If we are unable to ship to your location for any reason, we will contact you within 2 business days and issue a full refund.
Lost or Delayed Packages
If your package is significantly delayed beyond the estimated delivery window, please contact us at support@foxymuse.com and we will investigate with the carrier. If your package is confirmed lost in transit, we will reship your order or issue a full refund at your discretion.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have entered an incorrect address, please contact us at support@foxymuse.com immediately. We will do our best to update the address before the order ships, but we cannot guarantee changes after the order has been processed.
Contact
For any questions about our shipping policy, please reach out to us at support@foxymuse.com.