Refund Policy

Returns & Refunds Policy

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We have a 30-day return policy, which means you have 30 days after

receiving your item to request a return.

 

ELIGIBILITY

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To be eligible for a return, your item must be in the same condition

that you received it — unworn or unused, with tags, and in its original

packaging. You'll also need the receipt or proof of purchase.

 

Important — Hygiene & Intimate Apparel Notice:

As lingerie and sleepwear are personal items worn in direct contact

with the skin, all returned items will undergo a thorough hygiene and

quality inspection upon arrival. Your refund will only be processed

after our inspection confirms the item is in resalable condition —

unworn, unwashed, free of stains, odors, and any signs of use.

Any item that does not pass inspection will not be eligible for a

refund and will be returned to you at your expense.

 

NON-RETURNABLE ITEMS

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Due to hygiene and safety reasons, the following items cannot be

returned once their protective packaging or hygiene seal has been opened:

 

• Panties, thongs, and other bottom intimates

• Adhesive bras and pasties

• Hosiery and stockings

 

We also do not accept returns on:

• Sale items

• Gift cards

 

For all other items (bras, bralettes, bustiers, chemises, bodysuits,

sleepwear, robes), returns are accepted provided the hygiene inspection

is passed as described above.

 

HOW TO START A RETURN

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1. Contact us at support@foxymuse.com within 30 days of receiving

   your order. Please include your order number and the item(s)

   you wish to return.

2. We will respond within 1-2 business days with return instructions

   and a return authorization.

3. Pack your item(s) securely in the original packaging. Make sure

   all tags are still attached.

4. Ship the package to the return address we provide.

 

Please note:

• Returns sent without prior authorization will not be accepted.

• Return shipping costs are the responsibility of the customer unless

  the item is defective or we made an error.

• We recommend using a trackable shipping service. We are not

  responsible for returns lost in transit.

 

DAMAGES AND ISSUES

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Please inspect your order upon receipt and contact us immediately —

within 48 hours — if the item is defective, damaged, or if you

received the wrong item. Include clear photos of the issue so we

can resolve it as quickly as possible.

 

EXCHANGES

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The fastest way to get the item you want is to return the item you

have and place a separate order for the new item. Once your return

is accepted, we will issue your refund so you can repurchase.

 

REFUNDS

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Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund

  within 3-5 business days.

• If approved, your refund will be processed to your original

  payment method within 10 business days.

• Please allow additional time for your bank or credit card company

  to post the refund.

 

If more than 15 business days have passed since your return was

delivered without a refund notification, please contact us at

support@foxymuse.com.

 

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

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If your order is being shipped into the European Union, you have

the right to cancel or return your order within 14 days of receipt,

for any reason and without justification. Items must be in the same

condition as received — unworn, unused, with tags, and in original

packaging. The same hygiene inspection requirements apply.

 

QUESTIONS?

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Email us at support@foxymuse.com. We reply within 1-2 business days.