We accept all major credit and debit cards — Visa, Mastercard, American Express — as well as Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed securely through Shopify Payments.

Please contact us at support@foxymuse.com as soon as possible. We process orders quickly, but we'll do our best to accommodate your request if your order hasn't been shipped yet. Once shipped, modifications or cancellations are no longer possible.

All prices are listed in USD (US Dollars). If you're shopping from outside the US, your bank or payment provider will convert the amount to your local currency at their exchange rate.

We currently ship to the United States, Canada, United Kingdom, Australia, and most European countries. If you're unsure whether we ship to your location, please reach out to support@foxymuse.com before placing your order.

We offer free standard shipping on all orders over $150 USD. For orders under $150, shipping is calculated at checkout based on your location and the weight of your items.

Processing time: 1–3 business days.
Standard shipping: 7–14 business days, depending on your location.
You'll receive a confirmation email with a tracking number once your order ships.

Customs policies vary by country. Any import duties, taxes, or customs fees are the responsibility of the customer. Please check with your local customs office for details before ordering.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, with all tags attached and in their original packaging. For hygiene reasons, we cannot accept returns on items with protective hygiene seals that have been removed or tampered with.

For health and hygiene protection, the following items are final sale and cannot be returned or exchanged:

• Panties, thongs, and other bottom intimates with hygiene seals removed
• Opened hosiery, bodystockings, or adhesive items
• Gift cards
• Items marked "Final Sale" at the time of purchase

Email us at support@foxymuse.com with your order number and the item(s) you'd like to return. We'll send you the return address and instructions. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Once we receive and inspect your return (typically 3–5 business days), we'll process your refund. The refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds.

Yes. If you are located in the European Union, you have the right to cancel your order within 14 days of receiving it, in accordance with EU consumer protection law. The same return conditions described above apply. Please contact us to initiate the process.

Please refer to the size chart on each product page. We provide detailed measurements for bust, waist, and hip to help you choose. If you're between sizes, we recommend sizing up for a more comfortable fit — especially for sleepwear.

Yes — the fastest way is to return your original item and place a new order for the size you need. This minimizes wait time and ensures the size you want doesn't sell out. Follow the standard return process above and we'll refund you once the return is received.

To keep your lingerie and sleepwear looking their best, we recommend:

• Hand wash in cold water with mild detergent
• Lay flat to dry — avoid tumble drying
• Wash dark and light colors separately
• Use a mesh laundry bag if machine washing on a delicate cycle

Our products are designed by our team and produced in small batches by trusted manufacturing partners in China. We work closely with our suppliers to maintain quality and consistency in every piece.

Email us at support@foxymuse.com. We typically respond within 24 hours on business days. For the fastest service, please include your order number if applicable.